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How we can help
Contact us with questions about frame measurements, how the photochromic lens selection flow works, delivery tracking, returns or an order you have already placed.
If your message concerns an order, include the order number and the email address used at checkout. Please do not email full payment-card details.
Prescription documents
Use the secure upload step offered during lens selection whenever possible. If your selected route asks you to send prescription information later, follow the instructions attached to that order rather than sending medical or prescription documents without an order reference.
Urgent eye or medical concerns
We cannot diagnose eye conditions or prescribe medical treatment. If you experience sudden changes in vision, eye pain or discomfort in bright light, seek appropriate professional care from a qualified optometrist or doctor.